Operated by: AirPorter Travel Kft. ("AirPorter Travel", "TourIAm", "Company", "we", "us")
Last updated: February 17, 2026
These Terms & Conditions ("Terms") govern your use of our booking platform (the "Platform") and any booking you place through it. By submitting a booking request and/or completing payment, you ("Customer", "Guest", "you") confirm that you have read, understood, and agree to be bound by these Terms.
If you do not accept these Terms, you must not use the Platform.
We operate as an intermediary platform. The Company arranges and coordinates transportation between the Customer and the Service Provider. The actual transportation is performed by the Service Provider/Driver.
The Company is not the transportation carrier, unless explicitly stated otherwise in writing for a specific Service.
Online pricing, instant confirmation, and online payment do not change our intermediary role.
The Customer enters into a service relationship for the transportation with the actual Service Provider performing the ride.
To the maximum extent permitted by law, the Company does not assume liability for the Service Provider's conduct, punctuality, vehicle condition, or actions, and is not responsible for delays or disruptions caused by traffic, weather, third parties, or force majeure.
These Terms apply to Customers using the Platform to book:
To place a booking you may be required to provide:
Bookings are confirmed automatically after successful online payment via Stripe. A booking is considered confirmed when we receive a successful payment confirmation from Stripe and a confirmation message/email is sent.
In rare extreme cases, the Company may cancel a Booking even after payment, for example due to:
If we cancel a Booking under this section, we will issue a 100% refund of the amount paid for that Booking. No additional compensation, damages, or penalties are owed by the Company.
The Platform may display an automated price based on distance, travel time estimates, and booking parameters. The calculation may rely on third-party services (including mapping providers) and may therefore contain inaccuracies.
For certain routes or service types, the Platform may enforce additional eligibility rules (for example, requiring that at least one location is in Budapest). If a route does not meet the eligibility rules, the Platform may not allow booking.
The Customer is responsible for providing accurate, complete, and truthful booking information (including addresses, passenger count, luggage, and special requirements). Incorrect information may lead to:
Prices may be corrected only in cases of (i) demonstrably incorrect Customer inputs, or (ii) technical/data errors affecting price computation. Where a correction is necessary, the Company will contact the Customer to resolve the issue. If the parties cannot agree, the Company may cancel the Booking and issue a 100% refund.
The following additional terms apply specifically to bookings made through our F1 / Hungaroring shuttle service ("Event Shuttle"). In case of conflict, these special terms prevail over the general terms above for Event Shuttle bookings.
Event Shuttle bookings are organized by time slots (specific departure windows on specific race days). Each time slot has a limited capacity. Slots may become unavailable ("sold out") or be closed by the Company at any time. Availability shown on the Platform is indicative and subject to real-time changes. No guarantee of availability is made until payment is completed and a confirmation is issued.
Pricing is determined by vehicle class (based on passenger count: 1–4, 5–6, or 7–8 passengers), the selected time slot, and the active pricing phase (e.g., Super Early Bird, Early Bird, Normal). Pricing phases may change over time; the price displayed and confirmed at checkout is the final binding price for that purchase. Multi-ride quantity discounts may apply when booking multiple rides in a single order.
After successful payment, the Customer receives a booking confirmation email containing a unique voucher code for each booked ride. The Customer must present this voucher (digital or printed) to the Driver at the pickup point. Vouchers are non-transferable and valid only for the specific time slot, direction, and vehicle class indicated.
The Customer must arrive at the designated meeting point before the booked departure time. Specific pickup instructions (meeting point, route directions) are provided in the confirmation email and/or on the Platform. If the Customer does not appear within a reasonable time after the scheduled departure, this is treated as a no-show, and no refund is issued.
Due to the limited-capacity, event-specific nature of Event Shuttle services, cancellations and changes are generally not available once payment is completed. In exceptional circumstances, the Customer may contact support (Section 16); any refund or rebooking is at the Company's sole discretion and assessed on a case-by-case basis.
Event Shuttle services are inherently dependent on the race event schedule, local traffic management, police restrictions, and weather conditions. In the event of race cancellation, schedule changes, road closures, extreme weather, or other circumstances beyond our reasonable control:
The Customer acknowledges that travel times on race days may be significantly longer than normal due to event traffic and road management measures.
The Company's liability for Event Shuttle bookings is limited to the amount paid by the Customer for the specific ride(s) affected. The Company is not liable for missed race sessions, missed events, or any consequential losses resulting from delays or disruptions.
All Customer payments are made online via Stripe. The Company does not store your full card details. Stripe may offer payment methods such as credit/debit cards and wallet payments depending on your device and region.
Unless explicitly stated otherwise, the Service requires 100% prepayment at the time of booking.
Stripe is a payment processor only. In the event of a payment dispute or chargeback, these Terms and our records regarding the Booking (including timestamps and communications) govern the relationship between the Customer and the Company to the extent permitted by law.
The Platform currently does not provide a "My Bookings" dashboard or self-service cancellation. To cancel, the Customer must contact support via the official channels listed in Section 16.
Refunds (if applicable) are processed back to the original payment method via Stripe. Timing of refunds may depend on Stripe and your bank.
Free waiting time depends on the terminal of arrival:
Maximum wait / abandonment: If the Customer does not appear and cannot be reached, the Driver may leave after:
The Customer is considered a no-show if they do not appear at the pick-up location within the applicable waiting limits and cannot be reached at the provided phone number. In a no-show case:
A Driver no-show occurs if the assigned Driver does not arrive within a reasonable timeframe and does not provide updates/communication. If a Driver no-show is confirmed:
After the free waiting period (15 minutes), the Company may apply a waiting fee. For city pick-ups:
After the free waiting period at the airport, a waiting fee may apply as follows:
Customers must ensure that their luggage quantity and size is consistent with the vehicle capacity for the booked Service. Excessive luggage may require a larger vehicle and/or may result in refusal if transport is unsafe or impossible.
The Customer must declare in advance if they intend to carry oversized or special items, including (but not limited to):
If the Customer arrives with undeclared special items and transport is unsafe or impossible, the Company may cancel the Service as per Section 5.3, or the Driver may refuse transport.
Animals may be transported only if:
The Driver may refuse animals that are not properly secured or that pose safety risks. The Customer is responsible for any cleaning fees or damage caused by the animal.
Customers must follow all safety and behaviour rules, including:
If the Customer violates these rules, the Driver may terminate the Service immediately. No refund will be issued.
The Customer is financially responsible for any damage caused to the vehicle during the Service (including damage caused by luggage, equipment, or animals). If special cleaning is required (e.g., vomit, spills, excessive dirt), the Company may charge a cleaning fee.
Fee determination: The Company determines the fee based on the nature and severity of the damage/cleaning required and actual costs.
The Company and Drivers assume no responsibility for personal items left in the vehicle. If an item is found, we may assist with return or retrieval, which may involve delivery fees. Recovery is not guaranteed.
Official communication channels:
The Customer agrees that the Company and/or the assigned Driver may contact them via phone, SMS, WhatsApp, and email for operational coordination. Providing a valid phone number is mandatory.
Any complaints must be submitted within 72 hours after the Service via the official channels in Section 16. We may investigate complaints based on driver reports, communication logs, and operational records.
To the maximum extent permitted by law, the Company's total liability for any claim related to a specific Booking is limited to the amount paid by the Customer for that Booking.
To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential damages, including (without limitation) missed flights, missed connections, lost profits, or business interruption.
The Company is not responsible for delays or cancellations caused by events beyond reasonable control, including strikes, natural disasters, extreme weather, riots, war, state restrictions, airport shutdowns, or flight cancellations. Refunds, if any, are governed by Section 8.
Users must use the Platform legally and without abuse. Prohibited conduct includes providing false booking information, attempting to circumvent payment/cancellation rules, abusing drivers or staff, using automated bots, scraping, or attempting to access internal systems or other customers' data. Violations may result in cancellation, banning, and legal action.
All elements of the Platform (including trademarks, logos, design, system logic, and content) are owned by the Company or its licensors. You may not copy, reproduce, distribute, modify, reverse engineer, or use our trademarks without prior written consent.
The Platform and related systems may be temporarily unavailable due to maintenance, upgrades, outages, or third-party failures. The Company is not liable for inability to place a booking during downtime.
These Terms are governed by Hungarian law. Any disputes shall be subject to the exclusive jurisdiction of the competent Hungarian courts.
If any provision of these Terms is unlawful, invalid, or unenforceable, the remaining provisions remain in full force. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
These Terms constitute the entire agreement between you and the Company regarding use of the Platform and the Services booked through it.
We may update these Terms from time to time. Changes take effect upon publication on the Platform. Continued use after publication constitutes acceptance.
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